Karr, Ron <br/><br/>
The complete idiot's guide to great customer service 

 - New York, N.Y. :  Alpha,  1997 
 - 326 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>CUSTOMER SERVICES
<br/><br/><label>LC Class. No.: </label>HF5415.5  / K377C