TY  - BOOK
AU  - Karr,Ron
AU  - Blohowiak,Don
TI  - The complete idiot's guide to great customer service
AV  - HF5415.5 K377C
PY  - 1997///
CY  - New York, N.Y.
PB  - Alpha
KW  - CUSTOMER RELATIONS
KW  - CUSTOMER SERVICES
ER  -