TY  - BOOK
AU  - Lengnick-Hall,Cynthia A.
AU  - Hartman,Melissa G.
TI  - Experiencing quality
AV  - HD62.15 L463E
PY  - 1995///
CY  - Fort Worth, Tex
PB  - The Dryden Press
KW  - TOTAL QUALITY MANAGEMENT
ER  -