TY  - BOOK
AU  - Khandpur,Navtej (Kay)
AU  - Laub,Lori
TI  - Delivering world-class technical support
AV  - QA76.9 .T43 K426D
PY  - 1997///
CY  - New York, N.Y.
PB  - Wiley
KW  - COMPUTER TECHNICAL SUPPORT
ER  -