Griffin, Jill <br/><br/>
Customer loyalty : how to earn it, how to keep it 

 - San Francisco, Calif. :  Jossey-Bass,  1997 
 - 242 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CONSUMER STATISFACTION<br/>CUSTOMER SERVICES<br/>CUSTOMER RELATIONS
<br/><br/><label>LC Class. No.: </label>HF5415.5  / G743C