TY  - BOOK
AU  - Griffin,Jill
TI  - Customer loyalty : how to earn it, how to keep it
AV  - HF5415.5 G743C
PY  - 1997///
CY  - San Francisco, Calif.
PB  - Jossey-Bass
KW  - CONSUMER STATISFACTION
KW  - CUSTOMER SERVICES
KW  - CUSTOMER RELATIONS
ER  -