TY  - BOOK
AU  - Alder,Harry
TI  - Mind to mind marketing : communicating with 21st-century customers
SN  - 0749433663
AV  - HF5415.5 A423M
PY  - 2001///
CY  - London
PB  - Kogan Page
KW  - CUSTOMER RELATIONS
KW  - BUSINESS COMMUNICATION
KW  - CUSTOMER SERVICES
ER  -