Jenkins, Mark <br/><br/>
The customer-centred strategy : thinking strategically about your customers 

 - London :  Pitman,  1997 
 - 206 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CONSUMER SATISFACTION<br/>COMPETITION<br/>STRATEGIC PLANNING<br/>CUSTOMER SERVICES
<br/><br/><label>LC Class. No.: </label>HF5415.3  / J464C