Oakland, John S. <br/><br/>
Total quality management : the route to improving performance 

 - 2nd ed. 
 - Oxford :  Butterworth-Heinemann,  1994 
 - 463 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT<br/>QUALITY CONTROL
<br/><br/><label>LC Class. No.: </label>TS156  / O244T 1994