TY  - BOOK
AU  - Cannie,Joan Koob
AU  - Caplin,Donald
TI  - Keeping customers for life
AV  - HF5415.5 C366K
PY  - 1991///
CY  - New York, N.Y
PB  - AMACOM
KW  - CUSTOMER SERVICE
KW  - UNITED STATES
KW  - CONSUMER SATISFACTION
ER  -