TY  - BOOK
AU  - Schonberger,Richard J.
AU  - Knod,Edward M.,Jr
TI  - Operations management : customer-focused principles
AV  - TS155 S366O 1997
PY  - 1997///
CY  - Chicago, Ill.
PB  - Irwin
KW  - PRODUCTION MANAGEMENT
ER  -