TY  - BOOK
AU  - O'Dea,Valerie
TI  - Better business by phone : a guide to effective telebusiness management
AV  - HF5415.1265 O332B
PY  - 1998///
CY  - Hampshire
PB  - Macmillan Business
KW  - TELEMARKETING
KW  - TELEPHONE SELLING
ER  -