Heskett, James L. <br/><br/>
Service breakthroughs : changing the rules of the game 

 - New York, N.Y. :  Free Press,  1990 
 - 306 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICE<br/>SALES MANAGEMENT<br/>MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HF5415  / H474S