TY  - BOOK
AU  - Heskett,James L.
AU  - Sasser,W.Earl,Jr
AU  - Hart,Christopher W.L.
TI  - Service breakthroughs : changing the rules of the game
AV  - HF5415 H474S
PY  - 1990///
CY  - New York, N.Y.
PB  - Free Press
KW  - CUSTOMER SERVICE
KW  - SALES MANAGEMENT
KW  - MANAGEMENT
ER  -