TY  - BOOK
AU  - Vervest,Peter
AU  - Dunn,Al
TI  - How to win customers in the digital world : total action or fatal inaction
SN  - 3540665757
AV  - HF5415.1265 V478H
PY  - 2000///
CY  - Berlin
PB  - Springer
KW  - INTERNET MARKETING
KW  - CUSTOMER RELATIONS
ER  -