TY  - BOOK
AU  - DeVrye,Catherine
TI  - Good service is good business : 7 simple strategies for success
AV  - HF5415.5 D487G
PY  - 1994///
CY  - New York, N.Y.
PB  - Prentice Hall
KW  - CUSTOMER SERVICE
KW  - MANAGEMENT
ER  -