TY  - BOOK
AU  - Oakland,John
AU  - Morris,Peter
TI  - TQM : a pictorial guide for managers
AV  - HD62.15 O344T
PY  - 1997///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - TOTAL QUALITY MANAGEMENT
KW  - PICTORIAL WORKS
ER  -