Tucker, Robert B.  1953- <br/><br/>
Customer service for the new millennium : winning and keeping value-driven buyers 

 - Franklin Lakes, N.J. :  Career Press,  1997 
 - 222 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT<br/>CONSUMER SATISFACTION<br/>VALUE ADDED
<br/><br/><label>LC Class. No.: </label>HD31  / T824C