TY  - BOOK
AU  - Tucker,Robert B.
TI  - Customer service for the new millennium : winning and keeping value-driven buyers
AV  - HD31 T824C
PY  - 1997///
CY  - Franklin Lakes, N.J.
PB  - Career Press
KW  - MANAGEMENT
KW  - CONSUMER SATISFACTION
KW  - VALUE ADDED
ER  -