Barlow, Janelle <br/><br/>
Emotional value : creating strong bonds with your customers 

 - San Francisco, Calif. :  Berrett-Koehler ,  2000 
 - 310 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES
<br/><br/><label>LC Class. No.: </label>HF5415.5  / B374E