TY  - BOOK
AU  - Barlow,Janelle
AU  - Maul,Dianna
TI  - Emotional value : creating strong bonds with your customers
AV  - HF5415.5 B374E
PY  - 2000///
CY  - San Francisco, Calif.
PB  - Berrett-Koehler
KW  - CUSTOMER SERVICES
ER  -