TY  - BOOK
AU  - Abbott,Peter
AU  - Lewry,Sue
TI  - Front office : procedures, social skills, yield and management
SN  - 0750642300
AV  - TX911.3 .F75 A226F 2001
PY  - 2001///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - HOTEL MANAGEMENT
KW  - HOTEL FRONT DESK PERSONNEL
ER  -