Fitzsimmons, James A. <br/><br/>
Service management for competitive advantage 

 - New York, N.Y. :  McGraw-Hill,  1994 
 - 462 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD9980.5  / F579S