TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management for competitive advantage
AV  - HD9980.5 F579S
PY  - 1994///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
ER  -