Barnes, James G. <br/><br/>
Secrets of customer relationship management : it's all about how you make them feel 

 - New York, N.Y. :  McGraw-Hill,  2001 
 - 316 
<br/><br/><label>ISBN: </label>0071362533 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS
<br/><br/><label>LC Class. No.: </label>HF5415.5  / B376S