TY  - BOOK
AU  - Barnes,James G.
TI  - Secrets of customer relationship management : it's all about how you make them feel
SN  - 0071362533
AV  - HF5415.5 B376S
PY  - 2001///
CY  - New York, N.Y.
PB  - McGraw-Hill
KW  - CUSTOMER RELATIONS
ER  -