Zabava Ford, Wendy S. <br/><br/>
Communicating with customers : service approaches, ethics, and impact 

 - Cresskill, N.J. :  Hampton Press,  1998 
 - 175 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES<br/>CUSTOMER RELATIONS<br/>BUSINESS COMMUNICATION
<br/><br/><label>LC Class. No.: </label>HF5415.5  / Z322C