TY  - BOOK
AU  - Zabava Ford,Wendy S.
TI  - Communicating with customers : service approaches, ethics, and impact
AV  - HF5415.5 Z322C
PY  - 1998///
CY  - Cresskill, N.J.
PB  - Hampton Press
KW  - CUSTOMER SERVICES
KW  - CUSTOMER RELATIONS
KW  - BUSINESS COMMUNICATION
ER  -