Clegg, Brian <br/><br/>
The invisible customer : strategies for successful customer service down the wire 

 - London :  Kogan Page,  2000 
 - 216 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICE--MANAGEMENT<br/>CUSTOMER RELATIONS<br/>CONSUMER SATISFACTION
<br/><br/><label>LC Class. No.: </label>HF5415.5  / C533I