TY  - BOOK
AU  - Clegg,Brian
TI  - The invisible customer : strategies for successful customer service down the wire
AV  - HF5415.5 C533I
PY  - 2000///
CY  - London
PB  - Kogan Page
KW  - CUSTOMER SERVICE
KW  - MANAGEMENT
KW  - CUSTOMER RELATIONS
KW  - CONSUMER SATISFACTION
ER  -