Oakland, John S. <br/><br/>
Total quality management : text with cases 

 - Oxford :  Butterworth-Heinemann,  1996 
 - 370 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TOTAL QUALITY MANAGEMENT<br/>TOTAL QUALITY MANAGEMENT--CASE STUDIES
<br/><br/><label>LC Class. No.: </label>HD62.15  / O244T