TY  - BOOK
AU  - Oakland,John S.
AU  - Porter,Leslie J.
TI  - Total quality management : text with cases
AV  - HD62.15 O244T
PY  - 1996///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - TOTAL QUALITY MANAGEMENT
KW  - CASE STUDIES
ER  -