Stone, Merlin  1948- <br/><br/>
Customer relationship marketing : get to know your customers and win their loyalty 

 - 2nd ed. 
 - London :  Kogan Page,  2000 
 - 228 p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS<br/>RELATIONSHIP MARKETING<br/>CUSTOMER SERVICES
<br/><br/><label>LC Class. No.: </label>HF5415.55  / S766C 2000