TY  - BOOK
AU  - Stone,Merlin
AU  - Woodcock,Neil
AU  - Machtynger,Liz
TI  - Customer relationship marketing : get to know your customers and win their loyalty
AV  - HF5415.55 S766C 2000
PY  - 2000///
CY  - London
PB  - Kogan Page
KW  - CUSTOMER RELATIONS
KW  - RELATIONSHIP MARKETING
KW  - CUSTOMER SERVICES
ER  -