Elgin, Suzette Haden The gentle art of verbal self-defense at work - 2nd ed. - Paramus, N.J. : Prentice Hall Press, 2000 - 340 p. Subjects--Topical Terms: VERBAL SELF-DEFENSEBUSINESS COMMUNICATION--PSYCHOLOGICAL ASPECTSSUCCESS IN BUSINESS LC Class. No.: BF637 .V47 / E434G 2000