TY  - BOOK
AU  - Brown,Stanley A.,ed
TI  - Customer relationship management : a strategic imperative in the world of e-business
SN  - 0471644099
AV  - HF5415.5 C877
PY  - 2000///
CY  - Toronto
PB  - Wiley
KW  - CUSTOMER RELATIONS
KW  - MANAGEMENT
KW  - ELECTRONIC COMMERCE
ER  -