TY  - BOOK
AU  - Hagel,John
AU  - Armstrong,Arthur G.
TI  - Net gain : expanding markets through virtual communities
AV  - HF5415.1265 H333N
PY  - 1997///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - INTERNET MARKETING
KW  - CUSTOMER RELATIONS
ER  -