Anderson, Kristin <br/><br/>
Knock your socks off answers : solving customer nightmares & soothing nightmare customers 

 - New York, N.Y. :  AMACOM,  1995 
 - 143 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES<br/>CONSUMER COMPLAINTS
<br/><br/><label>LC Class. No.: </label>HF5415.5  / A523K