TY  - BOOK
AU  - Anderson,Kristin
AU  - Zemke,Ron
TI  - Knock your socks off answers : solving customer nightmares & soothing nightmare customers
AV  - HF5415.5 A523K
PY  - 1995///
CY  - New York, N.Y.
PB  - AMACOM
KW  - CUSTOMER SERVICES
KW  - CONSUMER COMPLAINTS
ER  -