TY  - BOOK
AU  - Zink,Klaus J.,ed
TI  - Successful TQM : inside stories from European Quality Award winners
AV  - HD62.15 S922
PY  - 1997///
CY  - Aldershot
PB  - Gower
KW  - TOTAL QUALITY MANAGEMENT
KW  - EUROPE
KW  - CASE STUDIES
ER  -