Crego, Edwin T., Jr. <br/><br/>
Customer-centered reengineering : remapping for total customer value 

 - New York, N.Y. :  Irwin,  1995 
 - 220 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ORGANIZATIONAL CHANGE<br/>CORPORATE REORGANIZATION<br/>CONSUMER SATISFACTION
<br/><br/><label>LC Class. No.: </label>HD58.8  / C733C