TY  - BOOK
AU  - Crego,Edwin T.,Jr
AU  - Schiffrin,Peter D.
TI  - Customer-centered reengineering : remapping for total customer value
AV  - HD58.8 C733C
PY  - 1995///
CY  - New York, N.Y.
PB  - Irwin
KW  - ORGANIZATIONAL CHANGE
KW  - CORPORATE REORGANIZATION
KW  - CONSUMER SATISFACTION
ER  -