TY  - BOOK
AU  - Shriver,Stephen J.
TI  - Managing quality services
AV  - TX911.3 .M27 S574M
PY  - 1988///
CY  - East Lansing, Mich.
PB  - The Educational Institute of the American Hotel & Motel...
KW  - HOTEL MANAGEMENT
KW  - MOTEL MANAGEMENT
KW  - FOOD SERVICE MANAGEMENT
ER  -