Fitzsimmons, James A. <br/><br/>
Service management : operations, strategy, and information technology 

 - 2nd ed. 
 - Boston, Mass. :  Irwin/McGraw-Hill,  1998 
 - 613 p. 
<br/><br/><label>ISBN: </label>0071157093 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD9980.5  / F579S 1998