TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management : operations, strategy, and information technology
SN  - 0071157093
AV  - HD9980.5 F579S 1998
PY  - 1998///
CY  - Boston, Mass.
PB  - Irwin/McGraw-Hill
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
ER  -