Ramundo, Michael C. <br/><br/>
Complete book of ready-to-use customer service scripts 

 - Paramus, N.J. :  Prentice Hall,  1997 
 - 410 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--UNITED STATES<br/>BUSINESS COMMUNICATION--UNITED STATES
<br/><br/><label>LC Class. No.: </label>HF5415.5  / R358C