TY  - BOOK
AU  - Ramundo,Michael C.
TI  - Complete book of ready-to-use customer service scripts
AV  - HF5415.5 R358C
PY  - 1997///
CY  - Paramus, N.J.
PB  - Prentice Hall
KW  - CUSTOMER SERVICES
KW  - UNITED STATES
KW  - BUSINESS COMMUNICATION
ER  -