Colley, John L. <br/><br/>
Case studies in service operations 

 - Belmont, Calif. :  Wadsworth Pub. Co.,  1996 
 - 567 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MANAGEMENT--CASE STUDIES<br/>CUSTOMER SERVICES--MANAGEMENT--CASE STUDIES
<br/><br/><label>LC Class. No.: </label>HD9980.5  / C644C