TY  - BOOK
AU  - Brown,Stanley A.
AU  - Martenfeld,Marvin B.
AU  - Gould,Allan
TI  - Creating the service culture : strategies for Canadian business
AV  - HF5415.5 B768C
PY  - 1990///
CY  - Scarborough
PB  - Prentice-Hall Canada
KW  - CUSTOMER SERVICE
KW  - CANADA
KW  - CREATIVE ABILITY IN BUSINESS
ER  -