TY - BOOK AU - Dilenschneider,Robert L. TI - Power and influence : mastering the art of persuasion AV - HD59 D543P PY - 1990/// CY - New York, N.Y. PB - Prentice-Hall KW - PUBLIC RELATIONS KW - PERSUASION (PSYCHOLOGY) KW - PUBLIC RELATIONS CONSULTANTS KW - PROFESSIONAL ETHICS ER -